The following content is the basic content of an email that was sent to our email list subscribers. We try and post a copy of email newsletters here, roughly two weeks after they were sent to subscribers. If you want content like this, free, to your inbox, long before it arrives here, then click here to subscribe. Due to the way content renders on the internet, it won’t be an exact version of the original email.
Hi << Test First Name >>
3 Quick Tips to make your Service Safer for your users.
You don’t have the time to be wading through reams and reams of government-issued documentation and guidance, about Online Safety for your users, so today I’ve picked just a few tips for you to pique your interest. I’d be keen to hear back (just hit ‘reply’, or comment on the blog post version of this) to let me know what you’ like to hear more about, and I’ll make it happen….
1. Content moderation
Pre, Post or Reactive?If you’ve not engaged with a Content Moderation service for online safety yet, then you may have thought you just ‘plug it in’ and it happens. Well…. You have to make some choices I’m afraid. Here are some of the basic strategies available to you:
Pre-Moderation. This is effectively where the content from Users (for example User Generated Content (UGC)) is placed in a queue and your moderation service (automated or human) forms an opinion before it gets published.
Post-Moderation. As you may have already guessed – This allows content from your users to be published immediately (giving that warm glow of achievement of having ‘gone live’) – but the content is replicated in a queue to be moderated as soon as it can be got to.
Reactive Moderation. This effectively lets the community (or (and this is not good) Law Enforcement!) report content to be moderated. This can then be plugged into your automated, semi-automated or Human moderation team.
IWF Make a Report Link
If your users are in the UK, they can make a report of images or videos of Child Abuse they come across directly to the IWF. You can link to the ‘Make a Report Button’ (https://report.iwf.org.uk/en/report) for an easy option for your users.
If you operate in the UK, you are now required to make sure that your service has it’s ‘Default Settings’ to be ‘High Privacy’ (unless you can demonstrate a compelling reason for a different default setting, taking account of the best interests of the child). This is in the new ICO Age Appropriate Design code (coming into force soon) and they will have the power to fine companies that do not comply!
Hope those tiny-tips offer some pointers, but please do reply and let me know if you have other ideas.
Keep in touch.